Welcome to Coleman Camping Store’s FAQ section! We’re fellow adventurers who understand the importance of reliable gear and timely delivery. Below you’ll find answers to common questions about our products, shipping, returns and more.
About Our Store
Who is Coleman Camping Store for?
Our store caters to outdoor enthusiasts of all levels – from weekend campers to serious 4WD adventurers. Whether you’re hiking Tasmania’s wilderness or embarking on a caravan journey across Australia, we’ve got the gear to support your adventure.
What makes your products special?
We specialize in rugged, reliable outdoor equipment that’s built to last. Our carefully curated selection focuses on high-performance camping gear, 4WD equipment, and hiking essentials – all chosen by adventurers, for adventurers.
Product Questions
How do I choose the right camping gear for my needs?
Consider your adventure type (caravanning, hiking, 4WD), group size, and climate. Our Camping and 4WD & Caravan categories include gear for different outdoor scenarios. Need help? Email our team at [email protected].
Do you sell lightweight gear for backpacking?
Absolutely! Check our Lightweight Sleep Gear and Hike Accessories sections for compact, high-performance equipment designed for hikers who count every gram.
Shipping & Delivery
How long does shipping take?
Standard Shipping (A$12.95): 10-15 business days via DHL/FedEx
Free Shipping (orders over A$50): 15-25 business days via EMS
All orders process in 1-2 business days before dispatch.
Free Shipping (orders over A$50): 15-25 business days via EMS
All orders process in 1-2 business days before dispatch.
Do you ship internationally?
Yes! We ship worldwide except some Asian and remote regions. International customers enjoy the same reliable delivery options as our Australian adventurers.
How can I track my order?
Tracking information is emailed as soon as your order ships. If you haven’t received it within 3 business days, check your spam folder or contact us at [email protected].
Returns & Exchanges
What’s your return policy?
We offer easy returns within 15 days of receipt for a full refund or exchange. Your adventure should be perfect – your gear should be too. Items must be in original condition with all packaging.
How do I return an item?
Email [email protected] with your order number and return request. We’ll provide return instructions. Return shipping costs are the customer’s responsibility unless the item is faulty.
Payments & Accounts
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal – making it easy to shop from anywhere in the world.
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions. We never store your full payment details on our servers.
Contact Us
How can I get in touch?
Our friendly team is always happy to help fellow adventurers! Email us at [email protected] or write to:
Coleman Camping Store
80 Bayfield Street
DODGES FERRY, AU 7173
Coleman Camping Store
80 Bayfield Street
DODGES FERRY, AU 7173
Didn’t find your answer here? Our adventure experts are ready to help – contact us today and we’ll get back to you faster than you can pitch a tent!